Worm Policy

Worms are harvested fresh and leave the farm in excellent condition. No responsibility can be taken for worms once they leave the premises here as we have no control over their transport, storage or time taken to unpack them and set up the worm farm. By ordering worms you agree to:

• unpack them immediately on receipt
• collect them immediately if they are diverted to post office or other collection point
• not leave them in a hot car
• provide a cool and shaded location for delivery and storage
• read the 'learn' section for advice on caring for your worms
• not hold Compost Community or its suppliers responsible for injury or death of worms once shipped. 

It takes about an hour to harvest 1000 worms, so please give us at least a day's notice for pickup orders. 

Worms are available for pick up year round. During warmer months, post will be delayed as we wait for a string of cooler days, therefore:

• we encourage pickup of worms during these times
• having your order delivered to your office or a place that has someone present at all times to sign for and bring indoors, or
• ordering without worms.

By ordering worms with your farm, you agree to these terms and conditions.

Shipping terms

Shipping times
All orders are reviewed for eligibility so please allow at least 10-14 days for delivery. ​

Courier deliveries
You must provide a physical address as our couriers cannot deliver to PO Boxes and Lockers. Couriers are 

Please note couriers cannot call ahead of delivery so please do not ask as refusal may offend. Tracking notification is usually sent the night before despatch. 

Signature on delivery
Please specify of you would like signature on delivery. We generally allow safe drop of parcels to reduce delays.

• If there is a risk of theft at your premises, please use this option.
• If you require a signature and are not home at the time of delivery, your parcel will be taken to a local Sendle collection point. This may be a local newsagent, chemist or similar local business. 

ATL/Safe drop 
If you specify a location for safe drop we are able to leave it without a signature. Please note that our Courier and Australia Post will not honour insurance on safe drop, as thefts occasionally do occur, so select this option at your own risk. 

Shipping notifications
Please check your email (including junk folder which often traps automated emails) for shipping updates and your tracking number.  

Return to sender and repeat deliveries
Please:  

• Check your emails for tracking number and alerts from the courier (this may be in your junk folder)
• Check your letterbox for missed delivery cards
• pick your item up from post office/newsagent within specified time

Items returned to sender and reshipped will incur a redelivery fee. 

Delivery FAQs

Can I have my item/s shipped to my work (or other) address?

We can deliver anywhere in metro Melbourne. However PLEASE ensure that you put your home address in "Billing Address" and delivery address in "Shipping Address" so that we can confirm your eligibility and cross reference your home address to verify your order without any delays.

At the very least, utilise the Note to Seller or Delivery Instructions fields to ensure we can match you to your municipality. 

If you order within a municipality and provide only an address outside o that municipality you ris your order being automatically rejected. 

Can I pick my item/s up

Yes, you are welcome to pick items up from Langwarrin. This will save you on postage for non-subsidised items. Select the Click and Collect option for pickup. ​​