Please note you wont receive your login instantly as we need to verify your address.
Once we've verified your location, you will receive an email similar to the one pictured below. You'll need to click through to set your password. Note we cannot see your password.
If you do not receive your password/welcome email within 24 hours, check your spam and newsletter filtered folders before contacting us on the details below.
Note your registration is checked by a human before your welcome email is issued - thus it is not instant. There is no need to fill in the registration form multiple times unless you believe you have made a mistake.
If you need to get in touch, simply sms 0408 056 185 or email firstname.lastname@example.org for customer support.
It's simple. When you get to a page that is exclusive to your membership level, you will be prompted to login. Each Council area has its own exclusive shop front with your subsidised composting products. If you have any problems logging in, please do not hesitate to SMS or call 0408 056 185 for technical support.
Your exclusive shopfront will show your discount code to enter at checkout. If it doesn't update automatically, give it a moment to update.
Q. How long will it take to accept my registration?
A. Around 48 hours unless we have a backlog of incomplete addresses
Q. What if I think I've misspelled my email address?
A. Fill in the Join form again or email email@example.com
Q. Where do I find my discount code?
A. Once you have set your password, click through to the Order page, and then on your Council area for the relevant code.
Q. How long does delivery take?
A. Usually around 2 weeks. Orders received by 5pm Thursdays are generally delivered by the following Thursday. Orders missing this cut off time are sent in the following week's batch. On rare occasions it can take longer if an item is on back order. We will contact you if this is ever the case.
23 April 2018 NB: Vermihut and bokashi orders have an extra 2 week delay whilst the warehouse relocates.
Q. Why are some items not available separately?
A. Due to our shipping set up with our suppliers, we have simplified everything as much as possible into 'packages' from each supplier. If you want a specific item on its own, please do not hesitate to get in touch, as we can generally arrange this for you.
Q. What if my Council is not a member?
A. You can still access some of the resources, and for products you will be redirected to our parent site, Chooktopia.
From time to time you will receive an email newsletter. As Compost Community is all about education and not pushy on sales, we'd prefer that you stay subscribed so that you can get relevant updates for your area, though you can unsubscribe at any time.